E L É A C É E

What does E L É A C É E stand for?
Our hair products are made of renewable, eco-friendly acetate. A plant-based material that is bio-degradable and durable. E L É A C É E stands for “Elegance with acetate cellulose“.

What is special about E L É A C É E?
E L É A C É E is a Düsseldorf-founded, Scandinavian inspired hair accessory brand born in Valencia, Spain. Made with 10+ years of hair expertise, it was founded to revolutionize the premium hair accessory market by offering products that are gentle to your hair and the environment. It stands for elegance and timeless design with a hint of effortless and contemporary luxury sourced from nature.

What is special about E L É A C É E' S products?
Our products are both: gentle to your hair and the environment! We exclusively use high-quality and sustainable raw-materials in our products while being fashionable and on-trend.

Why Cellulose Acetate?
Cellulose acetate is a bio-based material made from cellulose derived from wood pulp or cotton fibers. It has several benefits compared to traditional plastics. Our clips are crafted with this material for its eco-friendly properties, superior durability and luxurious feel, ensuring long-lasting pieces that align with our commitment to quality and sustainability.

What is special about E L É A C É E' S Premium Claw Clips?
Our Premium Claw Clips are plant-based and made of bio-degradable acetate cellulose,
our sustainable answer to conventional fabrics. ​As they are superior in quality, they are made to last. Developed with 10+ years of hair expertise, we offer a product that provides strongest hold while being gentle to your hair. E L É A C É E is Your quite fashion statement that fits the modern lifestyle.

How are the E L É A C É E Premium Claw Clips crafted?
The clips are mainly hand-crafted. The process starts with precisely cutting acetate sheets into flat shapes. These pieces then go through a tumbling process to smooth out the edges before each one is individually molded into the desired form. Finally, each piece is carefully assembled and hand-polished to attain a glossy finish.

What is special about E L É A C É E' S Premium Silk Scrunchies?
Our Premium Silk Scrunchies are made of high-quality mulberry silk, a natural fiber that is biodegradable. Unlike conventional hair ties that often cause tugging and pulling, our Premium Silk Scrunchies glide effortlessly through your hair, reducing breakage, split ends, and damage. Switching to silk represents a gentler method of styling, essential for anyone
aiming for shiny, healthy-looking hair.

Are the E L É A C É E' S Premium Silk Scrunchies gentle to the hair and the environment?
Yes, the silk we use is OEKO-TEX® Standard 100 accredited, ensuring it's free from any harmful substances and safe for everyone, also for those having sensitive skin or allergies.

Why sustainable fashion?
As companies and consumers, we have a responsibility to be mindful of the impact our choices have on our planet. The fashion industry is one of the most polluting sectors globally. It generates vast amounts of waste, consumes enormous quantities of water, and significantly contributes to carbon emissions. Sustainability in fashion is crucial because it aims to tackle these issues and foster a more environmentally and socially responsible industry.
Sustainable fashion focuses on creating clothing and accessories from eco-friendly materials and producing it in ways that minimize environmental impact. Additionally, it emphasizes fair labor practices and ethical working conditions for workers. By chosing sustainable fashion, we can help mitigate the adverse effects the fashion industry has on both the environment and society.

How do you make sure your products meet sustainability standards?
In line with our slogan, “Nature’s grace, fashion’s choice!”, we strongly believe in sustainable fashion which means we care for the most sustainable solutions available. Our products are gentle to your hair and the environment. Therefore, we committed ourselves to run regular quality checks and inspections based on latest standards – in everything we do, from product to packaging to comply with the latest standards for hair health and sustainability.

Is the packaging also sustainable?
Yes. Our products come with a sustainable bag, made of organic cotton which is designed to be re-useable, long-lasting but also fully bio-degradable and recyclable.

Where do you ship from?
We dispatch all our orders from our Düsseldorf warehouse in Germany.

What are your shipping options?
We offer free shipping on all DE orders €39+ with DHL and free shipping on international orders €59+. 

What is your returns policy?
We offer free 60 day returns on all domestic orders. To request a return, please contact us at  hello@eleacee.de with your order number and our team will assist you. Please note that in order to be eligible for a return, items returned must be in their original sale condition (unworn and unused with all original packaging and labels).

Did my order go through?
You will receive an order confirmation following your purchase. If you are unable to find your order details, please contact us at hello@eleacee.de and we are happy to support you.

How do I track my order?
After your order has been placed, you receive an email with a shipping confirmation including a DHL tracking number. Kindly allow 24-48 hours for the tracking details to
update once dispatched.

Do I need to pay duties and taxes on my purchase? 
E L É A C É E is not responsible for any customs duties or taxes on international orders. Please read up on your country's laws and regulations before placing an international order as we cannot control these fees.

Can I cancel my order?
Once orders have been confirmed in our system, they are unable to be cancelled as we dispatch our orders as they come in.

What happens if my parcel gets lost or stolen?
E L É A C É E is not responsible for any lost or stolen parcels. Please reach out to the shipping carrier directly and make use of your tracking number as they will have the most up-to-date information and will be best suited to help
you. Should you still require any assistance please reach out to us at hello@eleacee.com.

In case, I have a question or problem, how do I get in contact with your customer service? 
If you have any questions or concerns, please always feel free to reach out to us at hello@eleacee.de. We aim to respond to your request within 48h. Alternatively, you can write us a direct message via Instagram @eleacee.the.label at any time.